Return & Refund Policy
Not in love with your new purchase? Please contact our customer service team at email@example.com or call us at +91 6206 660 441, we’d be more than happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service at firstname.lastname@example.org or chat us using the chat widget or call us at +91 6206 660 441 and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Rahavee, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at email@example.com and one of our helpful support staff will organize a reprint or a refund for you!
It is very important that you read the description of each item before you place your order. It is also of equal importance that you provide us with your correct information before you finalize your order.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Refunds (if applicable)
The Rahavee gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
However, we cannot process refunds as store credits for the following:
* Items purchased while on sale
* Gift cards
Order not received
If your item has not arrived within 30 days contact our support through firstname.lastname@example.org for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)